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How kudajutu Handles Your Privacy

This Privacy Policy explains exactly what data we collect when you open an account, use your DANA, OVO, or GoPay wallet, or browse the lobby — and how we keep that data protected.

Account Data ProtectedWallet Info Handled CarefullyNo Third-Party SaleYour Rights RespectedContact Us Anytime
kudajutu How kudajutu Handles Your Privacy
REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how we handle your account data, want to correct information we hold, or need to understand why a specific piece of data was collected, our support team is here to help. Reach us through any of the channels below and we will respond as quickly as we can.

Live Chat Open the chat widget inside your account dashboard. A support agent will pick up your query and can handle data requests, account checks, and wallet-linked questions directly.
Email Support Send your privacy-related request to our support email address found in the account help section. Include your registered email so we can locate your account quickly.
Help Centre Our Help Centre lists step-by-step answers for common privacy questions — from how to update your contact details to understanding what data is stored after a GoPay transaction.
HOW WE PROTECT YOU

Data Security and Your Account Rights

We apply security measures across every part of the platform — from the moment you enter your account credentials to the point your OVO or GoPay withdrawal clears. Encryption covers data in transit and at rest. Here is what that looks like in practice for your account.

Encrypted Connections Every page on kudajutu runs over SSL encryption. Data moving between your device and our servers — including your login session and wallet transaction references — cannot be read in transit.
Cookie Control We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences in your browser settings at any time without losing your account data.
Data Retention Policy We keep your account data only as long as your account is active or as long as applicable regulations in Indonesia require. When that period ends, we delete or anonymise the data on a set schedule.
Your Right to Access You can request a copy of the personal data we hold on your account. Submit the request via live chat or email, verify your identity with the OTP sent to your registered number, and we will respond within the timeframe local law sets.

Common Questions About Your Privacy

Real questions from account holders about how we collect, use, and protect personal data — answered directly so you know exactly where you stand.

We collect your name, email address, phone number, and the device details you use to log in. Payment wallet types — DANA, OVO, GoPay — are noted for transaction matching but we never store your wallet PIN.

Wallet transaction references are shared only with the payment processors needed to complete your deposit or withdrawal. We do not sell or trade your payment details to any other third party.

Contact our support team via live chat or email, confirm your identity through the OTP sent to your registered number, and we will compile and send your data within the period local regulations require.

Yes. Submit a deletion request through support. We will remove data that is not required by law or active transaction records. Some information must be retained for regulatory compliance for a set period.

We keep data while your account remains active and for as long as Indonesian regulations require after closure. Once the retention period passes, data is deleted or anonymised on a scheduled basis.

We use session cookies for login continuity and analytics cookies to improve page performance. You can disable non-essential cookies in your browser settings — your account and wallet connections will still work normally.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.